100% Proactive Team
We’re famous for our problem-solving spirit.
We resolve tickets in 15 languages
with our specialized team.
across all channels.
And everything with QUALITY first
We help you grow
Scale up your processes with maximum efficiency via multichannel customer service. Centralize all of your multilingual needs with Ricaris.
Email Customer Service
With the tools that you prefer
Social Media Support
Live chats, bots, Whatsapp y SMS
Assistance in communities
User reviews, forums, and other communities
Live phone calls and IVR Call Center (Interactive Voice Response Representative)
Web Support y Product Support
Concentrate on your CORE business without losing information about your users and clients
Continuous feedback loops with your team
Together, we analyze common questions so your product, design, and documentation teams can improve the user experience and reduce the number of help requests.
The mirror-image of your culture
We try to understand and learn the style of communication you use within your company.
We understand your business model
Our service is oriented toward problem-solving, and features skills in e-commerce and other business models.
Helps you centralize your customer service operations around a single provider and point of contact.
We offer personalized customer service to your clients while also being extremely efficient.
We adapt to your software
We have knowledge and experience with different Help Desk software and chat environments.
10 years of experience
Take advantage of our 10 years of experience in Global Outsourcing and Customer Service.
Experts in virtual communication
Digital communication of all kinds, including internal communications, is our thing.