User experience and branding are everything in online commerce. That's why we offer an omnichannel, multilingual customer care service. This provides your customers with an accessible way to get in touch with your brand beyond making a purchase.
Customer service is undeniably an essential element of any online company's success: it's the best way to build trust and maintain a relationship with your client base. The aim is to be as accessible as possible. The most effective way to do this is to have a presence on all channels that your customers use, not only so they can make a purchase, but also so you can resolve their concerns, give recommendations and handle their complaints. It's important that this service is provided in the client's native language and is carried out by people who have an in-depth knowledge of the market in question. Competition is fierce, and if you want to stand out you have to make it easier for your customers to get to know your brand. A proactive and efficient e-commerce service that speaks its clients' languages is the pillar stone of a successful e-commerce brand.
At Ricaris, we know what an efficient e-commerce service looks like, and we know how to add value to your product or service. Our e-commerce customer care services feature a range of tools that we can use depending on you and your business. For example, we can offer services related to client retention, after-sales support, commercial administration, e-mail and social network-based customer service and telesales. Each of these services will be combined with our expertise and resources so that we can meet all of your brand's needs. As is always the case at Ricaris, our team of experts are native speakers of the languages they translate into, laying the groundwork for great communication and good vibes with your target audience, no matter where they come from.
At Ricaris, we know the secret to commercial success: we don't just reach your target audience, we help them reach you. Get in touch with us to discover the advantages of partnering with our e-commerce care and support team.
Our experience with Ricaris is very positive: high-quality results, on-time delivery and the utmost flexibility adapting to our different processes and frameworks. Ricaris brings value to all the projects it participates in.
I would like to specifically highlight its management capacity, proactivity, ability to work as a team and quick adjustment to internal dynamics.