E-mail communication is a fundamental pillar of customer relations, offering a dedicated, approachable, proactive and thorough point of contact. Managing e-mail communication and transforming it into a multilingual channel to reach customers is a good move for any business.
In today's business environment, you need to be efficient yet empathetic, prompt yet conscientious, rigorous yet approachable. The million-dollar question is how do you bring all of this together? There's only one answer: a meticulous customer support e-mail. A good e-mail service is the perfect space to provide customer support, plus it's very cost-effective when integrated into a multi-channel system. A customer service e-mail will make your business more efficient and effective, especially when you communicate in your clients' native language. It's also an opportunity for positive interactions with clients, turning casual shoppers into fans of your brand and increasing the probability of a repeat purchase.
Ricaris takes great pride in it's own customer service via e-mail, and we want the same for our clients' customers. We believe that every brand's e-mail support should be a safe space that never lets the customer down; a place that's approachable and provides an opportunity for the target audience to engage with the brand in a positive way. We believe in two-way communication that encourages real human interaction between the brand and its client base. Most importantly, we have a team of multilingual professionals who will ensure that your customers are heard and tended to, no matter where in the world they come from.
We'll be honest: when it comes to e-mail-based customer service, you won't find anyone better than Ricaris. Get in touch with us and we'll explain our methodology. You'll soon see how easy it is to achieve your goals if you partner with us!
Our experience with Ricaris is very positive: high-quality results, on-time delivery and the utmost flexibility adapting to our different processes and frameworks. Ricaris brings value to all the projects it participates in.
I would like to specifically highlight its management capacity, proactivity, ability to work as a team and quick adjustment to internal dynamics.