Make my day!

Customer support e-mail service

E-mail communication is a fundamental pillar of customer relations, offering a dedicated, approachable, proactive and thorough point of contact. Managing e-mail communication and transforming it into a multilingual channel to reach customers is a good move for any business.

In today's business environment, you need to be efficient yet empathetic, prompt yet conscientious, rigorous yet approachable. The million-dollar question is how do you bring all of this together? The answer is a meticulous customer support e-mail service. A good e-mail service is the perfect space to provide customer support, plus it's very cost-effective when integrated into a multi-channel system. A customer service e-mail will make your business more efficient and effective, especially when you communicate in your clients' native language. It's also an opportunity for positive interactions with clients, turning casual shoppers into fans of your brand and increasing the probability of a repeat purchase.

Ricaris takes great pride in its own customer service, and we want the same for our clients' customers. We believe that every brand's e-mail support should be a safe space that never lets the customer down; a place that's approachable and provides an opportunity for the target audience to engage with the brand in a positive way. We believe in two-way communication that encourages real human interaction between the brand and its client base. Most importantly, we have a team of multilingual professionals who will ensure that your customers are heard and tended to, no matter where in the world they come from.

Why choose us?

Keep the communication going
We understand you
We know your business model
A multilingual team
Maximum efficiency
We adapt to you
10 years of experience
Experts in virtual communication

Keep the communication going

We frequently check in with you and your company to ensure we improve user experience and implement the most efficient customer service strategies.

We understand you

Our customer service team will understand your business' strengths, needs and goals to the letter.

We know your business model

We'll create customer service strategies that fit your needs. Nothing more, nothing less.

A multilingual team

Ricaris is an expert in brand internationalization, and our customer service teams can work in any language you need.

Maximum efficiency

As per Ricaris' policy, our agents only work with a maximum of two brands. This allows us to get a detailed and thorough understanding of your target audience so that we can perfect your brand's voice.

We adapt to you

Whether you need our customer support service for eight hours or just one to save costs, we adapt to you and your needs. We also adapt to your chosen software.

10 years of experience

We've been making your day for over a decade, and all our experience in Global Outsourcing and Customer Service is at your disposal.

Experts in virtual communication

We know virtual communication like the back of our hand. Want us to guide you through it?

Ready to chat?

We'll be honest: when it comes to e-mail-based customer service, you won't find anyone better than Ricaris. Get in touch with us and we'll explain our methodology. You'll soon see how easy it is to achieve your goals if you partner with us!

FACE-TO-FACE MEETING

Clients that trust us

Our clients

Our experience with Ricaris is very positive: high-quality results, on-time delivery and the utmost flexibility adapting to our different processes and frameworks. Ricaris brings value to all the projects it participates in.

I would like to specifically highlight its management capacity, proactivity, ability to work as a team and quick adjustment to internal dynamics.

María Aragón
Project Manager Jobisjob

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